Put customer service at the centre of your business

Every business has to provide good customer service to survive.

By providing the best level of customer service a business can use the contact centre as a source of repeat business.

Our customer service solution contributes to helping achieve great customer service.

Agent Productivity

Have your support teams use simple context aware interactions

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Team Collaboration

Communicate with colleagues and get instant answers in areas of technical expertise

Two way Synchronisation with your CRM

Your staff get a full 360° view of your customers activity

Multichannel Support

Capture interactions via telephone, email, chats, social or web forms

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Unbeatable Pricing

Self Service

Allow customers to find answers by searching a repository of solutions or asking a community of peers.

Automation

Automate your mundane tasks and make way for better conversations with workflows, assignment rules, SLAs, Work Modes and much more.

Multichannel

Stay connected to your customers via email, phone, chat, social media and customer portals—all of that without having to open another tab.

Customisation

Shape and mould Service Desk to make it work for your business. Your business doesn’t need to adapt to it, as it adapts to your company instead.

Standard

  • Email tickets
  • Comment in tickets
  • Email Inbox & Web-form
  • Work Modes
  • Customisable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)
  • Radar App for Managers

$17.6

Professional

  • Everything in Std including:

    • Multi-channel Support
    • Helpdesk Automations
    • Multi-department management
    • Advanced SLAs w/ Business Hours
    • Two-way data sync with CRM
    • Customer Happiness Ratings
    • Cloud Telephony Integrations
    • Advanced Reports & Dashboards
    • BugTracker Integration
    • Advanced Layout customisation
    • Books and Invoice Integration
    • Atlassian Jira Integration
    • Slack Integration
    • Time Tracking
    • ASAP Plugin and SDKs
    • Marketplace for Zoho Desk
    • Social Media Channels

$39

Enterprise

  • Everything in Professional including:

    • Contextual AI assistant
    • Multi-brand Help Center
    • Scheduled Reports
    • Cross Department Reports
    • Contract Management
    • Custom Ticket Templates
    • Role Based Access Control
    • Live Chat Channel

$51.7

Pricing shown as per support agent per month (billed annually) including GST

Full feature comparison
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